SC-103 (4-Hrs) "Public Relations"

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Course curriculum

1. Welcome to the California Security Guard Public Relations Course
  FREE PREVIEW
2. Ready to Start? ✅
1. Course and System Overview
2. How our System Works? ✅
1. Course Content & Recommendations to Enhance Learning
2. Ready to Start? ✅
1. Course Learning Objectives
2. Ready to Start? ✅
1. Introduction to Public Relations for Security Professionals
2. Course Check ✅
1. The Importance of Good Public Relations
2. Course Check ✅
1. Ethics
2. Course Check ✅
1. Professionalism
2. Course Check ✅
1. Conduct Violations Security Professionals Should Avoid
2. Course Check ✅
1. Security Professional Conduct & Attitude
2. Course Check ✅
1. Interpersonal Communication
2. Course Check ✅
1. Methods Security Guards use to Communicate
2. Course Check ✅
1. Security Guards and Public Relations: It's Mostly Talk
2. Course Check ✅
1. General Guidelines for Customer Service and Public Relations
2. Course Check ✅
1. Crisis Intervention / Conflict De-Escalation
2. Course Check ✅
1. De-escalation of Public and Private Incident Challenges
2. Course Check ✅
1. Approach and Challenge Tips
2. Course Check ✅
1. General Guidelines for Crisis Intervention
2. Course Check ✅
1. Reviewing Crisis Intervention Incidents with Your Supervisor
2. Course Check ✅
1. Understanding Cultural Diversity
2. Course Check ✅
1. Recognizing Sexual Harassment
2. Course Check ✅
1. Understanding Substance Abuse
2. Course Check ✅
1. Communicating with the Media
2. Course Check ✅
1. Summary
2. Ready to Start? ✅
1. References
2. Ready to Start? ✅
1. Personal Reflection Exercise
2. Ready to Start? ✅
1. Final Exam 🔏

About this course

$15.00
53 lessons
0 hours of video content

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SC-103 (4-Hrs) "Public Relations"

Course curriculum

1. Introduction

2. Course and System Overview

3. Course Content & Recommendations to Enhance Learning

4. Course Learning Objectives

5. Introduction to Public Relations for Security Professionals

6. The Importance of Good Public Relations

7. Ethics

8. Professionalism

9. Conduct Violations Security Professionals Should Avoid

10. Security Professional Conduct and Attitude

11. Verbal and Other Communications Skills for Security Guards

12. Methods Security Guards use to Communicate

13. Security Guards and Public Relations

14. General Guidelines for Customer Service and PR

15. Crisis Intervention and Conflict De-Escalation

16. De-escalation of Public and Private Incident Challenges

17. Approach and Challenge Tips

18. General Guidelines for Crisis Intervention

19. Reviewing Crisis Intervention Incidents with your Supervisor

20. Understanding Cultural Diversity

21. Recognizing Sexual Harassment

22. Understanding Substance Abuse

23. Communicating with the Media

24. Course Summary

25. References

26. Personal Reflections Exercise

27. Final Exam

About this course

Discover your potential, starting today